Need to return your gown - No Problem at The Ivory Rose!
We know that you will love your designer wedding dress, occasion dress or accessories! However, if you need to return an item, we are happy to help. We want to make sure that you feel confident purchasing your gown and accessories from The Ivory Rose and that you’re thrilled with your purchase!
Should you decide to return your dress or accessory, you will need to contact us within 14 days by email or telephone to state that you will be returning it. You have 14 days to return your purchase. The item would then need to be shipped back immediately by your chosen courier, fully insured (for your protection) and be received by us within (5) five business days within Ireland or (10) ten business days for the rest of Europe. The item must be received in the same condition as it was sent. After you have shipped the dress/item, you will need to email us the shipping carrier & tracking number for your return package within 24 hours of shipping the gown back to us so we are able to track the package. Once we receive the item back at our location, we will inspect it and, if in the same condition as the item was sent to you, we will refund the price of the item to you within 14 days. The original shipping costs to you and your return shipping costs will not be refunded. Only the price of the item will be refunded. If we do not hear from you within 14 days of receiving (signing for) the item, we would consider the item satisfactory and no returns/refunds would be accepted.